Book a Course
There are two main ways to book a course, either complete the online booking form below or by downloading the booking form, completing it and email or fax it back to us, it’s really that simple!
Any verbal bookings made will only be provisional until you have sent the booking form back to us. This is to ensure that you have signed to say you have read our Terms and Conditions of booking!
Online Booking
Our Terms and Conditions of Booking (The Small Print)
Terms and Conditions
1. Upon receipt of the Fire Training Academy™ booking form an acknowledgement,
if requested, will be sent confirming your reservation. An invoice will
follow.
2. Payment should be received at our head office, either with the booking
form, or no later than 28 working days before the first day of the course.
3. Full joining instructions will be sent, where required, and will arrive
no later than 2 weeks before the course
commences.
4. Cancellation of a Booking
Where cancellation is received up to 5 weeks before the commencement of
a course booking there will be no cancellation charge for the course fee.
The Fire Training Academy™ reserves the right to charge for any development
work or/and course administration fee that had been undertaken before that
date.
Where cancellation is received 3-5 weeks before the start of the course,
there will be a charge of 50% of the course cost. Where cancellation is
received within 3 weeks of the course, the full cost of the course will
be payable.
5. We will try to accommodate requests for postponements, reductions in
numbers, changes to durations or changes to agreed dates whenever possible
but reserve the right to impose a cancellation charge or the forfeit of
deposits.
6. Payment details: Cheques should be made payable to Red Arrow Training
Ltd and crossed ‘A/C payee only’. Credit and debit card facilities are
available but may be subject to an additional fee.
7. Fire Training Academy™ reserves the right to cancel a course up to
and including the date of the course. Delegates will be offered an alternative
date or a full refund of the course fee.
8. Onsite Assessment
Our trainers will carry out an assessment of the areas supplied for the
fire training prior to any training taking place. Should any areas be
considered not suitable for live fire training by the trainer then the
training will not take place. In the event that the training is not carried
out then there will be no redress for the cancellation of the course.
9. Non Payment
In the event of non payment, interest will be charged with effect from
the first day of the course at a rate of 8% per month thereof, added to
the course fee.
10. Non Payment
Fire Training Academy™ reserves the right to invoice for an additional
administration charge should payment not be received prior to the course
commencing.
11. Delegate substitutions can be made at the discretion of the Fire Training
Academy™, a fee may be charged for this service.
12. In all cases our Terms and Conditions of sales will override any Terms
and Conditions of purchase set out by the buyer and our proceeding with
your order will be in accordance with these terms.
13. Fire Training Academy™ is a trading name for Red Arrow Training
Ltd
Pricing Policy
The prices that are given are reviewed regularly by the Fire Training
Academy™ and are exclusive of VAT.
The Fire Training Academy™ offer a 100% money back guarantee on all our
courses should all of your staff believe that they have not received a
good quality fire training course.
General Course Information
1. The courses shown are those currently offered by Fire Training Academy™,
and the contents remain their property at all times.
2. Pricing Structure: All prices are exclusive of VAT
3. Accommodation: All course fee’s are shown exclusive of accommodation
unless otherwise stated. Further advice about accommodation is available
from Fire Training Academy™ on 0845 0553 999
4. Refreshments all full day training courses include refreshments and
meals where appropriate. Half day courses include light refreshments.
5. Transport: Unless otherwise stated, all process are exclusive of transportation
either to or from the training venue.
6. Overseas students: Overseas customers are reminded that the language
of instruction is English. It is the responsibility of any overseas customer
to ensure that the delegates language skills are sufficient to carry out
the training course.
7. Students are requested to provide any special requirements that they
may have.